Return and Refund Policy

At Crystal Bloom Aromatics, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and return policy to make the process as easy as possible.

  1. Eligibility: To be eligible for a refund or return, please ensure that:

    • You contact us within 14 days of receiving your order.
    • The item is unused, in its original packaging, and in resalable condition.
  2. Refund Process: To initiate a refund, please contact us at [contact email] with your order number and the reason for the return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  3. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  4. Refund Timeframe: Once your return is received and inspected, we will process your refund within 15 business days. The time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

  5. Exchanges: If you would like to exchange an item for a different size, color, or product, please contact us at [contact email] to arrange the exchange. Additional shipping charges may apply for exchanged items.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [contact email] with photos of the damage or defect. We will gladly replace the item or issue a refund, including any applicable shipping charges.

  7. Non-Refundable Items: Certain items are not eligible for refunds or returns, including:

    • Gift cards
    • Clearance or sale items
    • Personalized or custom-made items
  8. Final Sale: All clearance or sale items are considered final sale and are not eligible for refunds or returns unless they are damaged or defective upon receipt.

If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us. We're here to help!